We want you to be satisfied with your NIRA NO.9 order. For Thailand orders, Miss Niramon Waiyawong (“Ney”) is the seller and payment recipient. This policy explains the standard process for returns and refunds and does not exclude or limit any cancellation, refund or other consumer right available under applicable law.
We do not offer voluntary returns of cosmetic products that have been opened or used solely because a customer has changed their mind.
This does not exclude or limit any cancellation, refund, replacement or other remedy required by applicable law.
Before purchasing, contact the Thailand support team at thailand@nira9.com or via LINE @nira9 if you have questions about NIRA NO.9.
If your order arrives damaged, contains the wrong items or is incomplete, please contact the Thailand seller within 48 hours of receipt where possible. This helps us investigate and resolve the issue promptly and does not limit any right or remedy available under applicable law.
To report an issue:
The Thailand seller will assess your report and, where the fault is ours, arrange the applicable replacement or refund at no additional cost to you.
Please report issues within 48 hours where possible so that they can be assessed promptly. Late reporting does not limit any right or remedy available under applicable law.
Where a refund is due, it will be issued to the original payment method used at the time of purchase. We normally process refunds within 5–10 business days. The time for funds to appear in your account depends on your bank or payment provider. Where applicable law provides a different refund process or timing, we will follow that law.
We do not generally offer store credit or alternative refund methods, except where applicable law or the payment process requires a different approach.
If a return is required because of a damaged, incorrect or incomplete Thailand order, the Thailand seller will cover the applicable return-shipping cost.
For a voluntary, non-fault return where customer-paid return shipping is permitted by applicable law, the customer is responsible for return-shipping costs. We recommend using a tracked shipping service.
Except where a cancellation, refund or other remedy is required by applicable law, we do not offer voluntary refunds for change of mind.
Please review your order carefully before confirming. If you have questions before purchasing, contact the Thailand support team at thailand@nira9.com or via LINE @nira9.
For all refund and return enquiries relating to Thailand orders:
Miss Niramon Waiyawong (“Ney”)
Email: thailand@nira9.com
LINE: @nira9
Response time: within 1 business day